How do I speak to a live person at Lufthansa?-Best Ways to Connect

Lufthansa is a renowned airline in Europe, and it is also the flag carrier of Germany. They are known for providing world-class services to their passengers. They offer a range of in-flight facilities, from comfortable recliner seats to 3D entertainment. Just like their in-flight facilities, their customer service facility is also very famous. They take care of every passenger's needs and assist the passengers on a priority basis. If you have a trip with Lufthansa and have a query related to the services provided by Lufthansa. Then, you should contact the customer service team of the airline.

Best Options to Reach Lufthansa

Contact via phone

Lufthansa provides different contact numbers for different countries, and passengers are required to dial Lufthansa phone number for their country only or can also contact through the general number. But unfortunately, there isn't any general contact number on the website of Lufthansa.

In order to locate the contact number for your country and talk to a live person, follow the below steps:

  • Head to the official website of Lufthansa using any trusted web browser.

  • Then click on the Help option on the official website of the airline.

  • You will see the list of queries, click on the query which fits your requirement and follow the process.

  • After that, you will see Your Contact options; click on Call Us.

  • Then select your country and dial the number.

  • Passengers can dial +1 800-645 38 80 /+1 (516) 738-4422,Lufthansa phone number, select their preferred language.

  • Then, follow the IVR instructions.

  • Press 1 to view the existing booking.

  • Press 2 to manage to book.

  • Press 3 for baggage.

  • Press 4 for a refund and other issues.

  • Press 5 to talk to a live person.

  • You might have to wait for a few minutes, and then you will be connected to a live person to carry forward the conversation.

In order to contact with Lufthansa live person dial +1 (516) 738-4422. When your phone got connected then you can simply share your problems with agents. Customer service team are keen to ready to resolved all travel related queries.

Is there any other way to contact a live person on Lufthansa?

Yes, passengers can also try to contact a live person on Lufthansa via live chat. The option to engage in live chat with an agent of Lufthansa is available on the airline's website. Although it is not readily published as a live service, passengers who want to chat with a live person can request to get human assistance while chatting through the chat box.

  • The chat box appear at the bottom left side of the website as soon as you go to the Help page.

  • Follow the automatic questions and reply accordingly.

  • After some time, it will ask you to rate the conversation. Then, click on unsatisfied.

  • And again, it will ask whether you want to talk to connect to a live person; click on yes.

  • Give it some time, and soon it will get human support for you.

  • Type your query and chat with a live person.

All the ways to contact Lufthansa customer service.

Lufthansa's customer service team can be reached in different ways. The most common way to reach them is via call, live chat, social media, Email, contact forms, and FAQs.

Here we are going to talk about the ways which haven't been covered in this article till now.

Connect through Social media.

The customer service staff of Lufthansa can also be reached through social media platforms. The airline is available to engage with its passengers on Twitter, Facebook, Instagram, and YouTube. You can send direct messages to the executives, who will respond to your queries within 24 hours.

  • Remember, passengers can also follow these social media pages and get the latest updates regarding new offers and services.

  • Passengers can also make public comments to inform the masses about issues and concerns of the same interest.

Connect through Email.

If you want to write an Email to Lufthansa, you can do it using this Email address Emails are great ways to engage in formal conversation, especially where you need to collect proof to claim a refund or avail of other services.

Connect through the Contact form.

The contact form is a great source for requesting the airline to contact you instead of trying to reach the airline yourself and waiting on hold. These forms are available on the Help page of the airline. Select the category of your query and fill out the contact form.

Visit the local office.

Suppose you want to visit the local office of Lufthansa and get in-person assistance. Then you have to look for the local offices of Lufthansa near you using their office locator on the website. But before visiting the office, make sure to call the customer service executives and book an appointment.

What are the services offered over Lufthansa's phone calls?

Almost all the customer services offered by the airline can be accessed via phone. Some of the services are:

  • New flight booking.

  • Managing the existing booking.

  • Refund request.

  • Details about the baggage policy, allowance, and fees.

  • Details about the in-flight services.

  • Seat upgrade.

  • Additional assistance.

  • Cargo shipping and related.

How long is the wait time for a Lufthansa phone call?

The estimated response time on a phone call is 1-5 minutes. If, by chance, you are facing a longer hold time than this, then disconnect the call and try calling again. Or send a contact request, and the airline will reach you at your preferred time.

Can I get immediate assistance from Lufthansa Airlines?

Passengers who have their flight in 24 hours are given preference over customer service platforms. You must mention that you require immediate assistance, and they will try to assist you as soon as they can.

Can I make a new flight booking over the phone call?

Yes, you can book your flight tickets through a phone call. The contact numbers are available on the airline's website. You just need to dial the number, and an agent will connect to you. Talk to them about making a new reservation, and they will guide you throughout the process.

Does Lufthansa provide help through WhatsApp?

Lufthansa is not available on WhatsApp so the passengers can't get help through WhatsApp. However, if you want to chat with the airline only. Then, you can try to contact Lufthansa via other chatting platforms such as Facebook and Instagram.


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