How do I speak to someone at Air New Zealand?

Reach Air New Zealand customer service

When you plan a trip to visit any destination, but after booking the flight, some weather issues arise due to which you want to get the information about a refund on canceling the flight. While traveling with Air New Zealand, you can avail the benefit of refunds, offers, vouchers, etc. You can talk with their customer service if you have some concerns.

Different methods to connect Air New Zealand customers are given below.

Via phone call to contact with Air New Zealand

To contact someone at Air New Zealand, dial customer service phone number of Air New Zealand 1-800-262-1234 or +64 (0)9 366 2929. After dial the number you can easily talk with live person for reservation,changes, refund issues.

Contact Air New Zealand Customer Service

1- For Passenger Reservations & Enquiries, call 1-800-262-1234

2- For Baggage & Enquiries, call 1-866-767-2247 

3- For Airpoints™ Enquiries, call 1-800-262-1234

4- For Los Angeles Area Passenger Reservations,Call 310-615-1111

5- For Travel Agents ,Call 1-800-262-2468

6- For Online Booking help for customers with disabilities, Call 1-800-262-1234

Contact Air New Zealand via IVR Process:

  • To talk with live person at Air New Zealand ring telephone:1800 132 476 or +64 (0)9 366 2929.
  • You can also phone at 13 36 77 then ask for 1800 132 476 to connect with someone.
  • Once you connected, choose your language.
  • Press 1 for New or Exisitng Reservation
  • Press 2 for Changes or Refund.
  • Press 3 to connect directly through customer service.
  • Choose Hours: 9:00am - 5:00pm (NZ time), Monday to Friday. TTY
  • You can Fax: +64 (0)9 256 3531 and send send feedback.

Click the option as per the concern and then connect with the representative.

Via chat to contact with Air New Zealand

If you are unsatisfied with the answer you receive on the call, you can also send your query via chat. You can send your query via chat by following the below process.

  • Visit Air New Zealand airline's official website in your browser. 

  • Next, click to contact us option and see all the possible ways to connect. 

  • Following this, you must choose the chat option and mention the passenger details and flight information. 

  • Last, in the chat box, mention the complete information, and you will get the solution in reply within a few moments. 

Via mail to contact with Air New Zealand:

You can also send your concern to the official representatives of Air New Zealand airlines on the mail.

  • You have to open the website of Air New Zealand airlines

  • Then on the contact us page, click on the mail

  • Following this, you need to mention your registered mail id

  • Then attach relevant documents and type your detailed query. 

Last send that mail, and the representative will provide solutions within 24 hours.

What is the Air New Zealand office address?

The Air New Zealand official address is Air New Zealand House 185 Fanshawe Street Auckland.

Above mention methods will help you connect with an air new Zealand live person and provide all the accurate details to help you.

To know the detailed information about this, you need to read below.

The benefits of connecting with Air New Zealand airlines are given below.

Offers: There are many offers available on the official website of Air New Zealand airlines for a limited time; the representatives have detailed information about those offers which help you save money.

Modify bookings: If you want to make mistakes while filling the details with an incorrect name, different dates of travel, etc., then you can also connect with representatives to correct them.

Flight bookings: You can also book the flight by connecting with the official representatives of the Air New Zealand airlines, and if you are in a hurry, they will also help arrange your last-minute flights.

People also asked about

Q: What is the best time to call Air NZ Customer Service?

Customer service hotline open for 24/7 hours for paasengers but best time to call to customer service team of Air Zew Zealand at call center time zone ie 4 A.M to 6 P.M. In this time call flow would be less compare the late hours. You can get best solution for your problems if you call at early morning.

Q:  What time does Air New Zealand call Centre open?

Air New Zealand customer service call Centre open for 24 hours a day, 7 days a week. People can contact here any time for getting help on reservation, baggage or other issue.

Q: Can I get hold on Air New Zealand?

Yes You can on hold for 30 minutes when you call Air New Zealand due to large volume of calls. If hold time is long then you can dial Air New Zealand friendly team on 1-800-262-1234 and get special assistance options. Now you can sure about your comfortable and hassle-free journey. 

Q: What is an Air New Zealand phone number?

The Air New Zealand phone number is 1 (800) 262-1234. Call them on this number 24 hours a day and seven days a week to get a resolution of your issues.

Q: How do I complain to Air New Zealand?

If you are unsatisfied with the services with Air New Zealand, you can make a complaint with Air New Zealand. You can make the complaints by following these methods: 

  • Complaint via complaint form: You go to the help section of the Air New Zealand official website. Now you will get the complaint/feedback form. Enter details and put the reason why you want to make a complaint.

  • Complaint via Call: You can make a call to the Air New Zealand customer service, speak to a customer agent there, and register your complaint. 

  • Complaint via email: You can also send an email to write your complaint to AZ. 

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